Privacy Policy

Last Updated: January 1, 2026 | GDPR & CCPA Compliant

1. Data Controller Information

The data controller responsible for your personal data is ArenaEventNow LLC, 1000 N West Street, Suite 1200, Wilmington, DE 19801, USA. For all privacy, data access, or GDPR compliance inquiries, contact our Data Protection Officer at [email protected] or call our customer service line at +1 (646) 316-9839.

2. Information We Collect

We collect only information necessary to process your ticket orders, prevent fraudulent transactions, and secure platform operations:

Contact & Account Data: Full name, email address, telephone number, and account credentials.
Transaction & Order Records: Order IDs, event selections, seat assignments, and payment confirmation status. We never store raw credit card numbers or security CVV codes; all card data is tokenized by certified PCI-DSS Level 1 payment processors.
Technical Security Data: IP address, device type, browser engine, and security telemetry used solely for rate limiting and fraud protection.

3. Lawful Basis for Processing (GDPR Article 6)

We process personal data strictly under established legal bases:

Contractual Necessity (Art. 6(1)(b)): To issue digital mobile tickets, process payments, and verify gate entry.
Legal Obligation (Art. 6(1)(c)): To maintain required financial records, tax accounting, and regulatory compliance.
Legitimate Interests (Art. 6(1)(f)): To prevent ticket scalping and protect users against payment fraud.

4. Data Protection & Security

All traffic to and from arenaeventnow.com is encrypted using modern TLS 1.3 with 256-bit encryption. Payment processing occurs via PCI-DSS Level 1 certified gateways.

5. Your Privacy Rights (GDPR & CCPA/CPRA)

Under applicable privacy laws, you hold the following rights:

Right of Access: Request a copy of the personal data we maintain about you.
Right to Rectification: Request correction of inaccurate personal information.
Right to Erasure ("Right to Be Forgotten"): Request deletion of your account and personal data, subject to statutory retention obligations for financial records.
Right to Opt-Out / Non-Sale: We do not sell personal data to third parties.

To exercise any of these rights, email [email protected]. All verified requests are processed within 30 days.